We offer a 30-day no-quibble return or exchange policy from the date you receive your order, including prescription lenses (this excludes Bespoke frame orders and engraved items).The 30-day no-quibble period begins from the date delivered or collecte
For UK and US returns, you can create a pre-paid return label here. You can also drop off your return to our Mercer Street store.
To make an exchange, please get in touch with our Customer Experience team here and let us know what you’d like to exchange to and the reason for the exchange. The team will provide instructions for making the return and update you on the delivery da
Absolutely. Our Mercer Street store will be happy to process a refund or exchange for you.
Typically, the refund will take 3-5 working days to show up on your bank statement. Here is a heads-up about currency conversions: the rates can change, so when your order is refunded, the rate is different from when you paid. This means that the amo
Bespoke and Bespoke+ frames, and monogrammed cases, cannot be returned due to their personalised nature unless there is a product fault. But we will of course do what we can to help resolve any issues with these orders. Prescription lenses are not co
Yep, unused gift cards can be returned within 30 days of the order date. Contact us here to request your refund.