The estimated delivery time will depend on your order. Shipping times once your order is ready.

The estimated delivery time will depend on your order<ul><li>For single vision prescription orders (including sunglasses) - 7-10 business days</li><li>Non prescription orders (including sunglasses) - 3-5 working days</li><li>Varifocal/bi-focal orders - 7-14 business days</li><li>Accessories - 3-5 business days</li></ul> Shipping times once your order is ready<ul><li>UK - next working day</li><li>Europe - 3-5 business days</li><li>US - 5-7 business days</li><li>Rest of the world - 7-10 working days</li></ul> *Please note - lead times can be longer over the public holidays.

What are your shipping and lead times?

Orders delivered outside the US may be subject to import duties and taxes. Customers will need to take responsibility for these charges; rates may vary according to country.

What customs or import taxes are payable?

UK shipping is free. International shipping is free on orders £125/€175/$200 or above. All other shipping is €18/$20.

UK shipping is free. International shipping is free on orders &#xA3;125/&#x20AC;175/$200 or above. &#xA0;&#xA0;All other shipping is &#x20AC;18/$20.

How much does shipping cost?

We ship to:. Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isl

We ship to:&#xA0;Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Vietnam. You can also order in-store and have it shipped to another country. Spain can only order frames with non-prescription lenses or accessories.

Which countries do you ship to?

For UK deliveries your parcel will be sent with DPD for next working day delivery (Royal Mail for any order under £75). We use DHL Worldwide Express air freight for our European, US and Rest Of The World deliveries. For orders made in our New York Me

For UK deliveries your parcel will be sent with DPD for next working day delivery (Royal Mail for any order under &#xA3;75).We use DHL Worldwide Express air freight for our European, US and Rest Of The World deliveries.For orders made in our New York Mercer Street store, we use FedEx&#xA0;Shipping times once your order is ready;Europe - 3-5 business daysUS - 5-7 business daysRest of the world - 7-10 working days

How will my order be delivered?

Yes! You can choose to collect your order from our Mercer Street storeCollection in store is free.

Can I collect in store?

Cubitts

Shipping and lead times

Orders, deliveries and returns

What is your return policy?

How can I make a return?

How can I request an exchange?

Can I return an online order in-store?

How long will the refund take to hit my account?

Can I return a bespoke or personalised product?

Can I return an unused gift card?

Returns and Exchanges

Where do I upload my prescription?

Can I order frame only?

Can I try frames at home?

What happens after I order?

What if I have a strong prescription?

Why do you need my pupillary distance (PD) measurement?

How old do I have to be to order prescription spectacles?

Can I order prescription sunglasses?

How can I pay?

Can I order for someone else?

Placing an order

What size should I choose?

Can my frames be adjusted?

What kind of adjustments can be made?

Sizing and fit

I can't find the frame I like, when will it come back in stock?

Stock

What materials do you use?

Where are your frames made?

Can I matte my frames?

Materials

How should I choose a pair of spectacles?

Choosing a style

Frames

What colour lenses do your clip ons come with?

Which frames are compatible with your clip ons?

Clip ons

Which frames are compatible with your Flip Clips?

What colour lenses do your Flip Clips come with?

Flip clips

Do your cases fit all of your frames?

What materials do you use for your cases?

Cases

How do I claim my free cloths?

Cloths

Accessories

Frames and accessories

What type of single-vision lenses do you offer?

What is the difference between near vision and distance vision?

Single vision

Tint options

Polarised lenses

Light reactive lenses

Sunglasses

What type of varifocal lenses do you offer?

How much do varifocals cost?

Can I order varifocals or bifocals online?

How do varifocal lenses work?

How long will it take me to adjust to varifocals?

Varifocals

What are ready readers?

How do I order Ready Readers?

Ready readers

Lens options

What coatings will my lenses come with?

Blue filter

Lens coatings

Non Prescription lenses

Bifocal lenses

Occupational lenses

Digital lenses

Drive safe

Other lens options

Why did you partner with ZEISS?

What are the benefits of your ZEISS lenses?

Will my order include ZEISS lenses?

Why is there an etching/logo on my lens?

Zeiss

Warranty terms

How to claim

Can you still help if my lenses aren't covered under warranty?

Warranty

Lenses

Can I have the lenses in my glasses replaced?

How much does a lens replacement cost?

How can I order a lens replacement?

Can I have lenses replaced on non Cubitts frames?

Can I have my lenses replaced to varifocal or bifocal lenses?

How quickly can I have my lenses replaced?

Lens Replacements

How does frame rehab work?

How do I redeem frame rehab?

How long does frame rehab take?

My frames or lenses are broken, can you repair them at the same time?

Complimentary frame rehab

What are nose pads?

What types of nose pad do you offer?

Can you change the nose pads on my frame?

Do I need adjustable nose pads?

Which frames come with adjustable nose pads?

How can I get my nose pads adjusted?

How to care for nose pads?

Nose pads

Can I have a matte finish applied to my frame?

How much does frame matting cost?

Frame matting

Frame Services

How can I order a repair service?

Can I request screws?

What is covered under warranty?

What type of repairs do you offer?

Repairs

Repairs and services

Do you offer eye exams?

Eye exams

Where do I upload my prescription for an online order?

I can't upload my prescription or PD

Why does my prescription need to be in date?

Why do you need my PD measurement?

How can I get my prescription to send to Cubitts?

Can I use my contact lens prescription?

Prescriptions

Eye exams and prescriptions

Can I get a copy of my invoice?

My account says it doesn't exist

How can I reset my password?

How can I change my details?

I would like to close my account

How do I stop marketing emails?

Your Cubitts account

About Cubitts Bespoke

How do I order a Bespoke or Bespoke+ frame?

Will I have to pay a deposit?

How long will it take for my Bespoke or Bespoke+ frame to be made?

Can I refund my bespoke?

Can you make spectacles in metal?

How much does a Bespoke or Bespoke+ frame cost?

What colours do you have available?

What if my frame doesn’t fit perfectly?

Can I have my frame made in horn?

Bespoke

How do I make a warranty claim?

What if I have a problem outside of my warranty period?

What is covered under the warranty?

What is your warranty policy?

Does my warranty restart when I receive a replacement product?

Zeiss lens warranty

Can I use FSA insurance at Cubitts?

What will I need to provide to set up an order using my insurance benefits?

Insurance

Warranty and insurance