Zeiss lens warrantyUpdated 23 days ago
All of our Zeiss lenses are covered by a warranty for two years after the date of purchase.
What is covered?
- The warranty covers damage to the lens surface where the manufacturing claims of the coating have failed including:
- Light surface scratches to the coating where the scratch resistance should have protected the lenses
- Crazing caused coating failure
- Any discolouration or air particles within the lens material
What is not covered?
- Deep scratches that have penetrated beyond the lens surface coating (beyond the scratch resistance of the product).
- Clear accidental damage that goes beyond the manufacturing claims on the lenses e.g. they were chewed up by a dog, or smashed during a golfing accident
Other Conditions
- The warranty period doesn’t reset after a claim
- The replacement lens must be identical to the initial lens. It’s not possible to change the product, prescription, or PDs
- There is no option for credit as an alternative
- Lenses will not be replaced as part of our frame rehab service