Cubitts

<p><style type="text/css" id="isPasted"></style>Please contact our Customer Experience team <a href="https://contact.gorgias.help/forms/r67r7pzd">here</a> and we will do our best to help.<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please contact our Customer Service team and we will do our best to help.\n\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><br></span></p>

Please contact our Customer Experience team here and we will do our best to help.

What if I have a problem outside of my warranty period?

Warranty and insurance

Warranty

How can I make a return?

How can I request an exchange?

Can I return an online order in-store?

How long will the refund take to hit my account?

Can I return a bespoke or personalised product?

Can I return an unused gift card?

Returns and Exchanges

What are your shipping and lead times?

What customs or import taxes are payable?

How much does shipping cost?

Which countries do you ship to?

How will my order be delivered?

Can I collect in store?

Shipping and lead times

Where do I upload my prescription?

Can I order frame only?

Can I try frames at home?

What happens after I order?

What if I have a strong prescription?

Why do you need my pupillary distance (PD) measurement?

How old do I have to be to order prescription spectacles?

Can I order prescription sunglasses?

How can I pay?

Can I order for someone else?

Placing an order

Orders, deliveries and returns

What size should I choose?

Can my frames be adjusted?

What kind of adjustments can be made?

Sizing and fit

I can't find the frame I like, when will it come back in stock?

Stock

What materials do you use?

Where are your frames made?

Can I matte my frames?

Materials

How should I choose a pair of spectacles?

Choosing a style

Frames

What colour lenses do your clip ons come with?

Which frames are compatible with your clip ons?

Clip ons

Do your cases fit all of your frames?

What materials do you use for your cases?

Cases

How do I claim my free cloths?

Cloths

Accessories

Frames and accessories

What type of single-vision lenses do you offer?

What is the difference between near vision and distance vision?

Single vision

Tint options

Polarised lenses

Light reactive lenses

Sunglasses

What type of varifocal lenses do you offer?

How much do varifocals cost?

Can I order varifocals or bifocals online?

How do varifocal lenses work?

How long will it take me to adjust to varifocals?

Varifocals

What are ready readers?

How do I order Ready Readers?

Ready readers

Lens options

What coatings will my lenses come with?

Blue filter

Lens coatings

Non Prescription lenses

Bifocal lenses

Occupational lenses

Digital lenses

Drive safe

Other lens options

Why did you partner with ZEISS?

What are the benefits of your ZEISS lenses?

Will my order include ZEISS lenses?

Why is there an etching/logo on my lens?

Zeiss

Warranty terms

How to claim

Can you still help if my lenses aren't covered under warranty?

Lenses

Can I have the lenses in my glasses replaced?

How much does a lens replacement cost?

How can I order a lens replacement?

Can I have lenses replaced on non Cubitts frames?

Can I have my lenses replaced to varifocal or bifocal lenses?

How quickly can I have my lenses replaced?

Lens Replacements

How do order a frame rehab service?

How does the complimentary frame rehab service work?

How long does the frame rehab service take?

My frames or lenses are broken, can you repair them at the same time?

Frame rehab service

What are nose pads?

What types of nose pad do you offer?

Can you change the nose pads on my frame?

Do I need adjustable nose pads?

Which frames come with adjustable nose pads?

How can I get my nose pads adjusted?

How to care for nose pads?

Nose pads

Can I have a matte finish applied to my frame?

How much does frame matting cost?

Frame matting

Frame Services

How can I order a repair service?

Can I request replacement screws?

What is covered under warranty?

What type of repairs do you offer?

Repairs

Repairs and services

Do you offer eye exams at your New York store?

Eye exams

I can't upload my prescription or PD

Why does my prescription need to be in date?

Why do you need my PD measurement?

How can I get my prescription to send to Cubitts?

Can I use my contact lens prescription?

How can I get a copy of my prescription?

Prescriptions

Eye exams and prescriptions

Can I get a copy of my invoice?

My account says it doesn't exist

How can I reset my password?

How can I change my details?

I would like to close my account

How do I stop marketing emails?

Your Cubitts account

About Cubitts Bespoke

How do I order a Bespoke or Bespoke+ frame?

Will I have to pay a deposit?

How long will it take for my Bespoke or Bespoke+ frame to be made?

Can I refund my bespoke?

Can you make spectacles in metal?

How much does a Bespoke or Bespoke+ frame cost?

What colours do you have available?

What if my frame doesn’t fit perfectly?

Can I have my frame made in horn?

Bespoke

How do I make a warranty claim?

What is covered under the warranty?

What is your warranty policy?

Does my warranty restart when I receive a replacement product?

Zeiss lens warranty

What happens if I need new lenses under warranty but my prescription has expired

Can I use FSA insurance at Cubitts?

What will I need to provide to set up an order using my insurance benefits?

Insurance

What if I have a problem outside of my warranty period?Updated 7 months ago