How do I make a warranty claim?
You can fill in a request form here and we will be in touch to advise further.
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Warranty and insurance
What if I have a problem outside of my warranty period?
Please contact our Customer Experience team here and we will do our best to help.
What is covered under the warranty?
Our product warranty covers faults that are deemed to be manufacturing defects, outside of day to day wear and tear.
What is your warranty policy?
We offer a guarantee against any product fault for two years after the day of purchase.
Does my warranty restart when I receive a replacement product?
No, the warranty starts from the date of your original purchase.
Zeiss lens warranty
All of our Zeiss lenses are covered by a warranty for two years after the date of purchase. What is covered?. What is not covered?. Other Conditions
What happens if I need to replace my lenses under warranty but my prescription has expired?
You'll need an in date prescription in order to make the most of our lens warranty. If you find that your prescription is out of date and you need to replace your lenses under warranty, we will offer a 50% discount on the lens change. Please contact