UK shipping is free. International shipping is free on orders £125/€175/$200 or above. All other shipping is €18/$20.

<p id="isPasted">UK shipping is free. International shipping is free on orders &#xA3;125/&#x20AC;175/$200 or above. &#xA0;&#xA0;</p><p>All other shipping is &#x20AC;18/$20.</p>

How much does shipping cost?

We ship to:. Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isl

<p id="isPasted">We ship to:&#xA0;</p><p>Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Vietnam. You can also order in-store and have it shipped to another country. Spain can only order frames with non-prescription lenses or accessories.</p>

What countries do you ship to?

Yep, You can choose to collect your order form any of our stores. Collection in store is free.

<p id="isPasted">Yep, You can choose to collect your order form any of our <a href="https://cubitts.com/blogs/stores">stores</a>.</p><p>Collection in store is free.</p>

Can I collect in store?

Express is £20 and is arranged by our team rather than at checkout. It is only possible when your lenses are already in stock, and is not available on prescription sunglasses, blue light, light-reactive lenses or XL frames.

<p>Yes, in some cases. Express is not available at checkout, so if you need a pair quickly, get in touch and we will tell you whether it is possible for your order.</p><h2 id="the-cost">The cost</h2><p>Express is <strong>&#xA3;20</strong>, in addition to the price of your spectacles.</p><h2 id="when-it-is-possible">When it is possible</h2><p>Express only works when the lenses for your prescription are <strong>already in stock</strong>. Most lenses are made to order, which is why we check before confirming rather than after.</p><h2 id="when-it-is-not-available">When it is not available</h2><p>We cannot express:</p><ul><li>Prescription sunglasses</li><li>Blue light lenses</li><li>Light-reactive (photochromic) lenses</li><li>XL frames</li></ul><p>We <strong>can</strong> express non-prescription sunglasses.</p><h2 id="how-to-arrange-it">How to arrange it</h2><p>Contact us with your order number, or before you order, and tell us the date you need your spectacles by. We will check with our workshop and come back to you. Please do not assume express has been applied until we have confirmed it.</p><h2 id="if-express-is-not-possible">If express is not possible</h2><p>We will tell you honestly rather than take the fee and hope. If we cannot meet your date, we will say so, and give you the date we can meet.</p>

Do you offer express or next day delivery?

Cubitts

Shipping and lead times

Orders, deliveries and returns

What is your return policy?

How can I make a return?

How can I request an exchange?

Can I return an order in store?

How long will the refund take to hit my account?

Can I return bespoke or personalised product?

Can i return an unused giftcard?

Returns and Exchanges

Where do I upload my prescription?

Can I order frame only?

Can I try frames at home?

What happens after I order?

What if I have a strong prescription

Why do you need my pupillary distance (PD) measurement?

How old do you have to be to order prescription spectacles?

Can I order prescription sunglasses?

How can I pay?

Can I order for someone else?

Placing an order

What size should I choose?

Can my frames be adjusted?

What kind of adjustments can be made?

Sizing and fit

I can't find the frame I like, when will it come back in stock?

Stock

What materials do you use?

Where are your frames made?

Can I matte my frames?

Materials

Frames

What colour lenses do your clip ons come with?

What frames are compatible with your clip ons?

Clip ons

Do your cases fit all of your frames?

What materials do you use for your cases?

Cases

How do I claim my free cloths?

Cloths

Accessories

Frames and accessories

What type of single-vision lenses do you offer?

What is the difference between near vision and distance vision?

Single vision

Tint options

Polarised lenses

Light reactive (Photochromic) lenses

Sunglasses

What type of varifocal lenses do you offer?

Can I order varifocals or bifocals online?

How do varifocal lenses work?

How long will it take me to adjust to varifocals?

Varifocals

What are ready readers?

How do I order Ready Readers

Ready readers

Lens options

What coatings will my lenses come with?

Blue filter

Light reactive (Photochromatic) lenses

Lens coatings

Non Prescription lenses

Bifocal lenses

Occupational lenses

Digital lenses

Drive safe

Other lens options

Why did you partner with ZEISS?

What are the benefits of your ZEISS lenses?

Will ymy order include ZEISS lenses?

Why is there an etching/logo on my lens?

Zeiss

Lenses

Can I have the lenses in my glasses replaced?

How much does a lens replacement cost?

How do I order a lens replacement?

Can I have the lenses replaced on my non Cubitts frames?

Can I have my lenses replaced to varifocal or bifocal lenses?

How quickly can I have my lenses replaced?

Lens Replacements

How do I order a frame rehab service?

How does the complimentary frame rehab service work?

How long does the frame rehab service take?

My frames or lenses are broken, can you repair them at the same time?

Frame rehab service

What are nose pads?

What types of nose pad do you offer?

Can you change the nose pads on my frame?

Do I need adjustable nose pads?

Which frames come with adjustable nose pads?

How can I get my nose pads adjusted?

How to care for nose pads?

Nose pads

Can I have a matte finish applied to my frame?

How much does frame matting cost?

Frame matting

Frame Services

How do I order a repair?

Can I request replacement screws?

What is covered under warranty?

What type of repairs do you offer?

Repairs

Repairs and services

How can I book/amend/cancel an eye exam?

What is included in an eye exam?

How long does an eye exam last?

How much does an eye exam cost?

Do you offer free eye exams?

Eye exams

Where do I upload my prescription for an online order?

I can't upload my prescription or PD

Why does my prescription need to be in date?

Why do you need my PD measurement?

How can I get my prescription to send to Cubitts?

Can I use my contact lens prescription?

How can I get a copy of my prescription?

How do I measure my PD?

Why do you sometimes need a height measurement?

Prescriptions

Eye exams and prescriptions

Can I get a copy of my invoice?

My account says it doesn't exist

How can I reset my password?

How can I change my details?

I would like to close my account

How do I stop marketing emails?

Your Cubitts account

About Cubitts Bespoke

How do I order a Bespoke or Bespoke+ frame?

Will I have to pay a deposit?

How long will it take for my Bespoke or Bespoke+ frame to be made?

Can I refund my bespoke?

Can you make spectacles in metal?

How much does a Bespoke or Bespoke+ frame cost?

What colours do you have available?

What if my frame doesn’t fit perfectly?

Can I have my frame made in horn?

Bespoke

How do I make a warranty claim?

What if I have a problem outside of my warranty period?

What is covered under the warranty?

What is your warranty policy?

Does my warranty restart when I receive a replacement product?

Zeiss lens warranty

What happens if I need to replace my lenses under warranty but my prescription has expired?

Warranty and insurance