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Placing an order

Where do I upload my prescription?

You have 2 options for adding your prescription to the order. You can select an existing prescription from your account (if you have one saved), or upload a photo or scanned copy at checkout after the payment page. If you are having any issues upload

Can I order frame only?

All our frames can be fitted with clear, non-prescription (‘plano’) lenses. We have two options that can be selected at checkout when clicking through to 'Choose lenses'. 1. Choose 'Lifestyle' If you'll be wearing the frames without a prescription. Y

Can I try frames at home?

Although we don't offer a home try-on service, you can try on virtually via The Speculator. There's also a 30-day no-quibble returns policy, so if you order a frame that doesn't suit you or you want to try on a few, you can make a return or exchange.

What happens after I order?

Our team will review your order and ensure we have all the information needed for your lenses, if necessary, we'll get in touch for any further information before finalising. You will then receive confirmation of your order via email with an estimate

What if I have a strong prescription

Strong prescriptions, including prescriptions with prisms, are no problem, however, you may require extra measurements that can only be taken in-store. Online, we can cater between:. Sphere (SPH) between -600 and +6.00. Cylinder (CYL) between -3.00 a

Why do you need my pupillary distance (PD) measurement?

Pupillary distance is the measurement between the centers of your pupils and is important for accurately positioning the optical centers of the lenses in your spectacles. This ensures that you will have the clearest vision and the most comfortable we

How old do you have to be to order prescription spectacles?

As we are not NHS affiliated, the minimum age we can process a prescription order for is 16 years old. Anyone under the age of 16 can still place a non-prescription order online or in-store.

Can I order prescription sunglasses?

Yes, absolutely. All of our frames can be fitted with prescription-tinted lenses. Just select your frame from our sunglasses category, click on 'choose lenses' and from here you'll be able to select prescription and choose from our range of tints. We

How can I pay?

We accept all major credit and debit cards online with secure payment. You can also pay via Apple Pay, or over the phone at +44 20 7683 6369 through our secure payment gateway.

Can I order for someone else?

Yes, you can. You can purchase any of our products as a gift. If the product requires a prescription we will require written consent from the owner of the prescription (as it's part of their personal medical record). If that spoils the surprise, you