Warranty termsUpdated a year ago

All of our Zeiss lenses are covered by a warranty for two years after the date of purchase. 

What is covered? 

The warranty covers damage to the lens surface where the manufacturing claims of the coating have failed including:

• Light surface scratches to the coating where the scratch resistance should have protected the lenses 

• Crazing caused coating failure

• Any discolouration or air particles within the lens material 

What is not covered? 

• Deep scratches that have penetrated beyond the lens surface coating (beyond the scratch resistance of the product).

• Clear accidental damage that goes beyond the manufacturing claims on the lenses e.g. they were chewed up by a dog, or smashed during a golfing accident 

Other Conditions

• The warranty period doesn’t reset after a claim

• The replacement lens must be identical to the initial lens. It’s not possible to change the product, prescription, or PDs

• There is no option for credit as an alternative

• Lenses will not be replaced as part of our frame rehab service